Authorized Retailer
Discover a premium cigar experience with a carefully selected assortment of handcrafted cigars, boutique brands, and cigar accessories for every level of enthusiast. Stop in to explore new favorites, enjoy expert recommendations, and experience exceptional customer service.
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Photo by Nils Hünerfürst
Photo by Cigaret Shopper
Photo by Cigaret Shopper
Photo by Cigaret Shopper
Photo by Cigaret Shopper
Majid Attar
a year ago
I visited this store to purchase a pack of cigarette filters—just plain cotton filters, not tobacco or anything regulated like cannabis. When I presented my valid passport ID to verify my age, the storekeeper refused to accept it, saying only U.S. IDs are allowed for purchases. Despite having a valid visa issued by the federal government clearly visible in my passport, they dismissed it entirely. What bothered me even more was the dismissive and smirking attitude of the staff, who brushed it off as “just a stupid rule.” I’ve traveled to many countries and never encountered something like this before. It left me feeling uncomfortable and frankly, it came across as discriminatory. If there truly is a policy that only U.S. IDs are accepted, I’m open to understanding and will remove this comment. But the way the situation was handled did not feel respectful or fair, and I wanted to document the experience here.
Aspen Rose
10 months ago
Went In today with my bf to get something to drink because it’s super hot out, I’ve been in this store a million times. I’m 24 years old. This is the second time I’ve been asked for an ID to even enter the store even tho I wasn’t buying any sort of age restricted product. The customer service here is trash. This isn’t how you treat customers especially in hot weather like this.
Ukulele Dreams
5 months ago
Julie, the manger, is the sweetest ever and always know what I get.
Maria Popescu
a year ago
I was there today, 15 minutes ago and my experience was AWFUL! The blonde, tiny boy that was working there was VERY RUDE! I have 32 years old, my hair is grey and he didn’t want to serve me because my florida ID expired 1 week ago and he didn’t accepted my EU PASSPORT because it is not an AMERICAN ID! I’ve been living in US for 2 years and I could go anywhere with me EU PASSPORT. Since I entered the store he told me “I will close in 20 minutes”. He should not be working with the people
Aleen Chareth
2 years ago
I want to go ahead and commend both CJ and Julie today on going above and beyond to do such a simple act of kindness, but something that brought tears to my eyes. Something that you rarely see nowadays. People are so quick to complain, and then tell five other people how terrible their experience was but how often do you see someone to recognize a member experience they had? These two are the dream team. Smiles, positivity, and good energy fill the store As soon as you walk in. CJ was a saint and extremely patient with my fiancé and night as we went through almost all the torches. Very educated and knowledgeable and so kind. Long story short, I was $1.06 short, which I had in my car on this cold day. It was parked way down the street so it felt.. I was about a dollar short from my total. Julie heard me from the back and said to me without any hesitation that she would cover the dollar and six cents, I’ve never come across such extraordinary customer service. These situations may be small to some, But can change a persons entire week. Now I’ll make sure to go ahead and pay it forward, because you never know what someone is going through. Or how such a small gesture can affect someone’s day. I will forever remember this experience today and make sure that cigarette shopper on Congress Street is my one stop shopping for all my smoking needs