Cigar City Club, LLC (HQ)

Treneka Baker

9 months ago

★★★★

Had a good time, the pasta was good, it took over an hour but it was worth the wait. Didn't like you have to reserve a table when you only have 6 tables. But I got a good seat at the bar so it all worked out. Love the live band, I will be back.

Edwin Patrick

a month ago

★

Wanted to share my experience with the venue! Being an Atlanta native and have frequented the location in years past, I was shocked with the poor level of service and experience. Upon arrival I was met by a valet worker who seemed to force the fact that the only way to enter the location was to valet. None the less I paid, wasn’t expensive but the energy was off immediately. Once entered into the location and although the establishment wasn’t busy at all was told that since it was just me and my fiancé I only had the option to sit at the bar and the two very broken/wobbly small two top in the back. The very sassy and rude waitress told me that’s all she had and shrugged her shoulders with a smile (basically whatever). So I chose the bar to continue to try and have a better night. I spoke to the bar manager who saw me becoming frustrated and stated “it doesn’t make any sense to sit you at the couch area, because we may have a 6 top arrive at any given moment and we’re not going to move you there”. Needless to say I was there over and hour and the mysterious sit top never arrived. The bar tender was nice but after she made both our drinks very poorly and suggested a horrid wine option to my fiancé gave the impression to her that she would replace it for a better option. My fiancé took one sip and the bartender snatched it back and said “let me give you a better option” made another drink and it was fine. But to my surprise she still charged me for both drinks. Even though she took the one back and changed it. I then purchased a plasencia from the humidor and it was very stale an hard. Of course there was no option to remedy the problem without buying another stale cigar. After all of that we just left the location. Very upset due to the fact that although I’m a Atlanta native I live in another start an has suggested that spot to my colleagues and friends alike and now am totally embarrassed for the horrible suggestion. I will never return to this location an would advise anyone to go with caution because it’s no longer a place to enjoy instead a money grab with horrible service.

Tasha Pettis

3 months ago

★★★★★

This place is a whole vibe!!! They have a section of black owned cigar brands. Great service including being greeted as you enter. The bourbon selection was nice, with a full selection of uncle nearest. The DJ…top rated. The customers (regulars) welcomed newcomers. Just an entire vibe.

Jonathan Brown

8 months ago

★

This place is a rip-off. The food and drinks are way overpriced, and on top of that they hit you with a parking fee just to walk through the door. Once you finally get your order, the food shows up looking sloppy and thrown together definitely not worth what they’re charging. I came here expecting a laid-back cigar lounge experience, but instead it feels like they’re just out to squeeze every dollar they can. Save your money and find a spot that actually values its customers.

Mercedes Lawson

2 months ago

★

I rarely leave reviews, but this experience was too upsetting to ignore. We visited this cigar lounge from out of state to celebrate a major milestone and expected a professional, welcoming environment. We waited at the bar, were given menus, and then completely ignored while other guests were seated and served. When I politely asked a woman who had been back and forth behind the bar who could assist us, she loudly stated she was “off today” and created an embarrassing scene that drew attention from other patrons. As we attempted to leave, a manager/DJ stopped us to ask what happened, but the same employee continued yelling and telling us to leave, even while he tried to address the situation. The behavior was extremely unprofessional and disrespectful. This was not the level of service or class we expected, and it was a very disappointing way to celebrate an important occasion