Binny's Beverage Depot (HQ)

Rozolina Patsaliuk

2 months ago

★

I will never return to this place because the cashier was extremely unpleasant. She focused on my nationality and kept asking where I was from. Her tone was rude, and she made remarks that were clearly based on my nationality. I remember her name — Monika — because of how aggressive and unprofessional her behavior was.

Andrea

4 months ago

★

Made an online purchase of several bottles of wine on Nov 8 during a weekend sale, never received an email notification to let me know it was ready to be picked up - I called a couple days later to confirm everything was ok. I promptly picked up my order the next afternoon where I received very terrible customer service from the location manager regarding the total price of my order, which had already been debited from my account (the transaction would not go through on the cash register). Her excuse along with another mouthy manager was that it was a 'temporary hold' even though there was nothing temporary about it on my bank account, the money was gone. Instead of manually changing the dollar amount on the screen in front of her, she canceled the transaction I already was debited for and then made me pay full price. Upon paying, I asked for a corporate number, where I called immediately upon leaving the business and I left a message but never received a call back. I never heard an apology for the inconvenience, misunderstanding, etc. and no one offered help out to my car since the box I was carrying was rather heavy. Best part about the story is that as soon as I was charged full price for my order, I received the magical email to come pick up my order. Not that it WAS picked up, don’t misunderstand me. That it was READY to be picked up. Don't worry the paying customer is still wrong here obviously. I shop at Binny's quite often as well as friends and family, this is extremely disappointing.

Halyna Didur

2 months ago

★

I want to formally address the behavior of the cashier named Monika. Her conduct toward customers was unacceptable and clearly unprofessional. During our purchase, she made comments referencing our nationality (Ukrainian) and accused us of being disrespectful, even though there was absolutely no aggression or inappropriate behavior from our side. She also stated that we “don’t know the rules,” insisting that the person who physically brought the alcohol to the counter must be the one presenting ID. However, the individual who paid for the purchase presented a valid ID in full compliance with store requirements. Additionally, Monika used offensive language in Polish during the interaction. Such behavior is inappropriate and unacceptable in any customer service environment. Referencing customers’ nationality and using inappropriate language reflects poorly on the store and violates basic standards of professionalism and respect. I expect management to review this situation carefully and take appropriate action.

Dally Copper

2 months ago

★★★★★

I buy alot of booze. This is my favorite spot in Chicago. Thank you so much Jeremy for helping me find some new stuff today! I will be back!

Chrono

6 months ago

★★★★★

Binny’s is the ultimate destination for anyone who appreciates great drinks and good service. The selection is unmatched — shelves stocked with everything from rare whiskies and craft beers to top-notch wines and mixers. The staff actually knows their stuff and are happy to make recommendations without being pushy. Prices are fair, the store is clean, and checkout is always quick. Whether you’re stocking up for a party or just picking up a favorite bottle, Binny’s makes it easy and enjoyable every time.